Renovo Services, LLC the vehicle transition industry’s most fully-integrated single source solution to the financial services industry announces the successful implementation of its Business Continuity Plan.
“The recent storms in the southeastern United States provided a very real reminder of the importance of system and process redundancy in a large volume business such as repossession management,” said Wes Goebel, COO of Renovo.
Annie Lowell, VP of Customers, along with the Sales & Marketing team announced to its clients and agency partners on Friday morning, it would be executing its pre-established Business Continuity Plan. On short notice, Renovo closed its Nashville office due to the pending violent weather so as to ensure the safety of its employees and their families. In spite of the office closure, Renovo reports that call response times, order administration, and back office functions were completed within their usual expected timeframes, resulting in minimal disruption to their client activities.
“We developed our Business Continuity plan,” said Larry Cecil, CIO of Renovo, “so that if outages or other factors beyond our control occurred we would have an established plan of action. We are happy that our proactive efforts have succeeded.”
Renovo’s Nashville office reopened Monday morning and reports that all employees are safe and sound.
“We thank each of our employees throughout the United States for their exceptional efforts during this period and also appreciate the understanding and concern expressed by our clients and agency partners,” added Goebel, “we recognize, however, the tragedy that has befallen many in the communities we serve and hereby pledge a donation to the American Red Cross’ Disaster Relief fund to assist in the tornado relief efforts.”
About Renovo Services, LLC
Renovo Services, LLC, is the vehicle transition industry’s most fully integrated single source solution to the financial services industry with the following brands: ACCIS Solutions, Allegent Recovery, Skip Pros, Compellum, and ReposDirect.com. Renovo Services covers the entire delinquency process by offering recovery management, direct repossession, skip tracing, and collection services. For more information on Renovo Services and The Renovo Companies visit us at www.renovoservices.com.
About American Red Cross
The American Red Cross is a humanitarian organization that provides relief to victims of disaster and helps people prevent, prepare for, and respond to emergencies.
Vice President of Customers