Recovery Database Network Expands Recovery Agent Access to E-Voice Services; Provides Lenders Real-time Assignment Updates

Press Release

 

Redwood City, CA – Recovery Database Network (RDN) today announced the availability of its E-Voice services to Limited Version licensees of RDN’s specialized software platform, which links auto lending institutions with recovery companies.

Full Version licensees of RDN’s software platform have benefitted from access to E-Voice services since 2006. RDN is a provider of software and data solutions related to the recovery of assets for the automotive finance industry and is a subsidiary of OPENLANE, Inc. OPENLANE is a leading provider of online automotive auction platforms and is a subsidiary of KAR Auction Services, Inc.

E-Voice is a service enabling recovery agents to use their mobile or landline phone to call-in an audio update on the status of a recovery assignment. This audio update is automatically transcribed by RDN and placed in the lender-accessible electronic case file for the assignment. Agents using E-Voice no longer have to manually enter status updates online or carry a laptop while pursuing an assignment. Lenders also benefit by having more accurate and timely updates on the status of their recoveries.

“We’re pleased to be able to offer E-Voice to a broader group of recovery agents in the RDN community,” said Todd Hodnett, president and CEO of RDN. “Now our Limited Version users can experience how RDN makes it easy and convenient to keep lenders informed during each step of the recovery process.”

Eric Balsa, CTO of RDN, added, “We’ve had an overwhelmingly positive response from lenders who’ve worked with recovery agents using E-Voice. They appreciate the improvements in the speed and quality of assignment status updates from E-Voice users. Lenders encouraged us to expand access to E-Voice, and we’re excited to make it more widely available.”

For more information about RDN’s E-Voice services, please contact RDN at 817-204-0298, Ext. 102.

About OPENLANE

OPENLANE, Inc. is an online auction company in North America for automotive dealers to buy and sell wholesale vehicles. The company offers end-to-end auto remarketing solutions to auto manufacturers, captive finance companies, lease and daily rental companies, financial institutions and wholesale auto auctions throughout the United States and Canada. OPENLANE powers online remarketing programs for American Honda Finance, Audi Financial Services, Avis Budget Group, BMW Financial Services Canada, Chrysler Financial, JPMorgan Chase Bank, N.A., Porsche Financial Services, Southeast Toyota Finance, US Bank, Volkswagen Credit, among others. For more information, please visit OPENLANE.com.

 

###

 

For Immediate Release

 

Darci Valentine

 

darci.valentine@adesa.com

 

317-249-4414


Print Friendly

Leave a Comment

You must be logged in to post a comment.

10 visitors online now
3 guests, 6 bots, 1 members
Max visitors today: 28 at 12:01 am UTC
This month: 74 at 03-06-2017 08:16 am UTC
This year: 89 at 02-10-2017 08:06 am UTC
All time: 307 at 07-02-2014 03:18 pm UTC
Skip to toolbar