Washington, DC – 12 September 2017 – In a report published September 12th by the Consumer Financial Protection Bureau (CFPB), titled the “Supervisory Highlights, Issue 16, Summer 2017”, the CFPB released their findings from examinations of “servicers” overseeing repossession agents and how repossessions are conducted. Through that work, they identified unfair practices relating to repossessions that had been causing wrongful repossessions of borrowers who had already brought their accounts to current statues.
Before I get started on this article I would be remiss if I did not first recognize those brave and compassionate recovery agents who have gone to Houston to help in the aftermath of hurricane Harvey. I thank you for your efforts and pray for your safe return to your own home soon. I also continue to send prayers to those agents affected by Hurricane Harvey. Now, to my reasons for writing this article.
I read the recent editorial about Santander/Chrysler and I felt the need to respond from my point of view. One of the questions in the article was why Santander/Chrysler chose the C.A.R.S. National Certification Program for ensuring that the recovery agents they hire are professionally trained. I am going to try to answer that question only.
FOR IMMEDIATE RELEASE
IRVING, Texas, September 15, 2017 – The American Recovery Association (ARA), the world’s largest association of recovery and remarketing professionals, is excited to announce a new partnership with Recovery Database Network (RDN). RDN, a business unit of KAR Auction Services (NYSE: KAR), is a specialized provider of software and data solutions related to the recovery of assets for the automotive finance industry. The agreement will help lenders manage and monitor vendor compliance by integrating ARA’s Compliance Monitoring System and compliance metrics with the various software solutions offered by RDN.
It has been brought to the attention of several repossession association Presidents, that there are Lenders out there that appear to be obstructing the release and transport of vehicles from the lots of repossession agencies in the path of Hurricane Irma while also requesting more cars be repossessed up to the last minute. We know who you are, and at this point we are hoping that this is merely a misunderstanding and not an obvious attempt to force insurance losses on any repossession agency instead of your own insurance coverage.
I read your editorial regarding Santander/Chrysler and I would like to take this opportunity to respond to parts of it. I have known Joe Taylor and Stamatis Ferarolis for more years than I can remember and I totally agree with what your editorial said about them so we will leave that where it is.
The two things I want to respond to is contingency and certification and I mean real professional certification.
From the desk of: Recovery Specialist Insurance Group
Ahead of Hurricane Irma, currently a Category 5 Hurricane in the Atlantic, Florida Governor Rick Scott has declared a state of emergency for the entire state. Hurricane Harvey barrelled down on the Gulf coast last week and dumped significant rains throughout the Gulf States, many governments declared states of emergency and had mandatory evacuation notices in place for the safety of their local businesses and residents. But what does this mean for repossessions in those areas?
In our opinion, there are 3 important things to think about here…
We’ve been getting a lot of laughs lately, as well as some copies of cancellation letters being sent to lenders and forwarders over their ludicrous demands. If you work for Santander/Chrysler you should have already received their latest demand for CARS Certification. While we strongly support the CARS program created by the respected industry veterans, Joe Taylor and Stamatis Ferrolis and RISC, we find the Santander/Chryslers demands almost laughable considering they demand their agents partake in the obviously dangerous practice of contingent assignments.
So, you have a fence around your storage yard, perhaps some barbed wire on top and cameras recording everything going on. Why? Security of course. As an agency owner, it is crucial that you secure your business and the recovered collateral. So, why would you give a person you don’t know access to your yard and the vehicles stored on it?
Well, that’s the newest infringement on repossession agencies that is occurring now.