Wyoming, MN – February 18, 2014 – Bringing new collectors up-to-speed or keeping experienced collectors’ skills up-to-date is an everyday challenge. With regulatory compliance essential to the collection department, today’s training goes beyond teaching a skill. CU Recovery has created 3 training blueprints that provide powerful collection tools for credit union collection departments through a systematic technique that will create efficiencies and decrease delinquency. The training courses are individually built around the needs of the credit union collection department and are facilitated at the credit union, a nearby location, or at the CU Recovery campus.
The collection department can choose from 3 styles of training or assessment that provide everything needed to shorten training time for a new collector and provide immediate results for collectors needing to sharpen their skills.
Building the Foundation for Collection Call Success: Using the proven CUR 5 CALL TYPE contact plan and collection communications that work provides the collector with a call structure for greater efficiency and faster resolution on accounts.
Building the Foundation for a Successful Collection Department: This is an in-depth consultative observation and assessment with expert recommendations that will help create a solid framework for collection department success.
Building the Foundation the Way You Want It: The credit union and CU Recovery work together to choose courses that will increase and strengthen skill levels of their collection department staff.
Wendy Elieff, Vice President of Sales and Service for CU Recovery, “We are making collection department training easy for the credit union by making it available at their location or in a nearby area.” Elieff continues, “The goal is to get successful collection tools in the hands of the collectors who will benefit by using it.”
About CU Recovery & the Loan Service Center
CU Recovery, Inc. is a full service collection agency, working exclusively for credit unions, dedicated to maximizing recoveries on charged off loans. The Loan Service Center, Inc. provides staffing solutions for credit union collection departments to minimize losses on their delinquent active loan portfolio. The CU Recovery Collection Academy is a resource for continuing education to assure the success of Credit Union collection departments in meeting their member service and delinquency reduction goals. For more information: www.curecovery.com