National Standardized Training and Safety Credentialing Program for Field Agents Tops 200


The majority of lending institutions, under the scrutiny of the Consumer Financial Bureau, are required to use only third party service providers with proper compliance and training documents. In the late months of 2014 the members of the highly respected Eagle Group XX developed a standardized training and safety credentialing program specifically designed for the men and women who work recovery assignments in the field.

Millard Land, of Adjusters Inc. in Houston Texas, a long time member of Time Finance Adjusters Board of Directors who is recognized as one of the top 3 “Expert Witnesses” in the area of “Wrongful Repossession”, is quoted as saying, “As an expert witness in the area of breach of peace I have seen a need for a comprehensive training program which addresses the base issues involved in the repossession industry… now, thanks to the efforts of Eagle Group XX, we have such a program.”

Ron Brown, facilitator for Eagle Group XX and another recognized “Expert Witness” states that the primary difference between the FACT program and other training programs is that FACT (Field Agent Compliance Training) specifically addresses the areas where violations are occurring and where lawsuits are being filed against recovery agencies and the financial institutions who hire them. The training consists of Pre-Contact Duties and Preparation, On Site Awareness, Personal Contact with Consumers and Third Party Contact, Post Recovery Responsibilities and finally the importance of Training Documentation. Brown also is quick to point out that another major difference between the FACT program and other training programs is that to maintain the credential CFA (Credentialed Field Agent) the holder must complete 6 hours of continuing education annually.

Eagle Group XX has developed an affordable program for the asset recovery industry designed to insure that field employees are properly trained to perform their duties in a compliant, safe and legal manner and also insure that consumers are treated professionally, fairly and their privacy rights respected.

The FACT training and credentialing is available to all members of the industry at an affordable price and to date over 200 men and women, nationwide, have been FACT trained and credentialed.

The FACT program consists of a 34 page Compliance Training Manual, an accompanying power point program and a 50 question test. The total cost of the training E-manual, the Power Point Training Program and a copy of the employee test is only $49.00 per employee. Upon completion of the test and submission to Eagle Group XX for grading a numbered and registered Credentialing Certificate will be issued and sent via Email to the agent. The $49.00 also includes the quarterly Continuing Education Programs with a power point presentations as well as a 20 question test.

Ron Brown states that Eagle Group XX is not in this to make money but their ultimate goal is rather provide the industry with an affordable and uniform training program.

Additional information regarding the FACT program may be obtained from Ron Brown by inquiring at

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