Consumer Experience Surveys Required for Repo Redemptions?

EDITORIAL

October 31, 2017 – In what bizzaro universe would someone expect to receive positive feedback from a borrower redeeming their repossessed vehicle? Well, that’s the expectation being pressed upon repossession agencies working for national forwarder, Millennium Capital and Recovery Corp. on Toyota and Wells Fargo accounts.

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How Low Can Repossession Fees Go?

hand_fll_chngGuest Editorial

Repossession fees have been cut and cut to the point it is getting dangerous. It’s been shown time and time again, when you read these stories about repossessions gone bad, they happened when you have untrained people out there picking up cars and/or they are under undue stress to repossess that car because if they don’t, they don’t get paid—their family doesn’t eat. If you cut back fees too far, it becomes impossible for companies to do it right. Perhaps instead of trying to find more ways to save the consumer money, maybe it’s time to start to find ways to make the consumer and general public more safe by paying a higher repossession fee that allows for companies to run their businesses right and to make their repossessions safe.

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