Are “Borrower’s Claims” Really a Member Benefit?

Analyzing CPI with Unitas

By Allen Moss – September 15, 2021

Last week I had the privilege of speaking to several executives at a mid-sized credit union about the differences between the CPI program they currently use to protect their consumer portfolio and the Blanket VSI policy that could replace it. We talked through the advantages and disadvantages of each, from the amount of staff time CPI takes compared to the simplicity of Blanket, the direct and hidden costs each program holds for the credit union (CPI has several hidden costs), and the perceptions each program can give to the credit union’s members. When we reached the point in our discussion about member benefit and perception, the credit union’s Risk Management Officer, (who was tasked with playing devil’s advocate throughout the entire meeting) brought up the subject of borrower’s claims and it led us to an in-depth conversation on this apparent benefit a CPI program may have for credit union members.