Boost Recovery Results with Vendor Scorecards

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In 2024, 1.73 million vehicles were repossessed—the highest volume since 2008-2009. Paired with delinquencies reaching an all-time high, keeping a pulse on your repossession strategy is more critical than ever. One of the most effective tools for lenders who are trying to improve recovery outcomes is the vendor scorecard. When used strategically, vendor scorecards don’t just measure results, they drive them.

What is a Vendor Scorecard?

A vendor scorecard is a performance management tool that evaluates and tracks vendor outcomes. By standardizing how performance is measured, lenders can gain clearer visibility into what’s working and where improvement is needed.

Why does a Scorecard Matter?

Scorecards turn subjective feedback into actionable insights. For example, if Vendor A consistently recovers vehicles faster and has fewer compliance issues than Vendor B, that data can guide how assignments are distributed. Lenders of all sizes use scorecards to:

Monitor performance trends
Hold vendors accountable
Support decision-making
Inform contract renewals and terminations

When paired with regular review cycles and real-time data, scorecards become a continuous improvement engine. Lenders can refine strategies, test new vendors, and ultimately recover more vehicles faster and with fewer risks.

What Do You Need to Create a Scorecard

Vendor scorecards can be created in a couple of ways: case management platform or a simple spreadsheet. Easily score your vendors by following these steps:

Determine which metrics matter most to you

The most important part of a scorecard is ensuring you have the data and metrics to help support your decisions. Metrics we’ve seen most lenders use are:

Recovery Rate
Service Level Agreement (SLAs)
Cost per Repo Days to Repo

Create a weighted scale for your scores

Each bank or credit union have different metrics that are important to them. Whether it’s Recovery Rate or Service Level Agreements, adjust the weight of each category to reflect which metrics matter most to you.

View your overall vendor score to make informed decisions

Based on score, you can see which vendors are performing to your standards or need assessment. And, if you only have one vendor, it’s still a great opportunity for you to understand how you can strengthen your relationship with them.

Getting Started with Scorecards

Watch our on-demand webinar to learn more about how to build a scorecard using data to increase your recovery results. Download the video and receive a scorecard template so you can start refining your repossession strategy today.

Have any questions on how to scorecard your vendors? We’re happy to help! Reach out to us at sales@mbsicorp.com or find our team on LinkedIn to get started.

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Connie Song, MBSi