Collector Productivity – Sponsored by The Collections Coach

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In any organization, the number one asset is its employees.  It is especially important in the credit and collection industry as collectors are dealing with somewhat complicated situations in an inherently negative environment.  Factoring in the difficulty of getting bad debts repaid and the fact that resolving twenty to thirty percent of accounts is success, it is imperative to ensure collectors are as productive as possible for as long as possible.  Without the confidence and assurance that collectors remain as productive as possible, the question of what more we could do will be asked and leave management uncertain about just how much more effort and revenue could be generated.

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