Manheim New Mexico recognized for outstanding performance
FOR IMMEDIATE RELEASE
PASADENA, Calif., February 22, 2016 — ROA, the premier risk management and loss mitigation provider of recovery and remarketing services for the financial services community, announced today Manheim New Mexico as its second national auction of the year ROA BlueAward winner.
The ROA BlueAward program ranks auctions for their performance against ROA’s productivity scorecard, enabling the company the ability to track its auction network to assure outstanding customer service and results for its clients. The award provides auctions valuable feedback in five critical areas of service:
- Percentage of sell price compared to MMR
- Time (days) to pick up
- Time (days) to prepare condition report
- Number of arbitrations
- Time (days) to release funds from sold units
Each Auction receives a quarterly scorecard showing how their service levels compare with competitive auctions in the region. ROA announces the top auction from each region by quarter, and at year’s end, ROA names the auction with the highest average score from all four quarters as the national auction of the year.
“We are pleased to present the Manheim New Mexico auction house with the ROA BlueAward, national auction of the year winner, for their consistent hard work and dedication throughout 2015, setting them apart from the other auctions throughout the nation. The Manheim New Mexico team, led by General Manager, Owen Stephens, has demonstrated outstanding customer service and an amazing work ethic that can be modeled after in the industry,” says Emory White, ROA’s President and CEO. He continued, “The ROA BlueAward program is our way of recognizing our outstanding auction partners who play an invaluable role in the successful remarketing of vehicles helping to ensure great returns for our financial services’ clients.”
About ROA
ROA is the premier full-service risk management and loss mitigation provider of recovery and remarketing services for the financial services community Utilizing the services of a global network of independent third-party licensed, insured, bonded and certified agencies coupled with the implementation of ROA’s proprietary software (ROA MAXX), ROA offers a knowledgeable and certified team of financial and automotive professionals who are experts in recovery and remarketing services. For further information on ROA, visit www.remarketing-usa.com.
About Manheim
Manheim is the leading global provider of vehicle remarketing services, connecting buyers and sellers of used vehicles to the largest wholesale used-vehicle marketplace. The company helps dealer and commercial customers achieve results by providing physical and digital auction channels, data analysis, financing, transportation and mobile products and solutions. For further information, visit www.manheim.com.
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