Ruggiero to head AKUVO’s Customer Experience Team
MALVERN, PA — AKUVO, a technology and consulting firm focused on portfolio risk and delinquency management for credit unions, today announced the addition of Mike Ruggiero to their Leadership team.
Ruggiero joins AKUVO to run the Customer Experience Team (CXT) and will leverage his expertise in customer engagement to deliver an innovative and unparalleled approach to customer satisfaction. He and his team are responsible for a customer’s entire journey with AKUVO, including implementation, issue resolution, configuration and training requests, as well as additional service engagements.
Ruggiero has been serving the credit union market for over 13 years in an array of customer-facing roles, with Akcelerant then Temenos, where he focused on ensuring properly aligned resources, effective communication, and noteworthy customer interactions.
“So many in our industry have benefited from Mike’s exceptional management and optimistic approach. We are incredibly excited that all AKUVO customers will be afforded the same first-rate experience.” said Steve Castagna, COO.
The addition of Mike, and the development of the Customer Experience Team, is further proof of AKUVO’s commitment to put a trusted team and solid infrastructure in place to remain an effective partner in the credit union market.
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