New CFPB report attacks complaint responses by the big three credit bureaus

Equifax, Experian, and TransUnion routinely failed to fully respond to consumers with errors

WASHINGTON, D.C. – January 6, 2022 – A new analysis by the Consumer Financial Protection Bureau (CFPB) reveals how changes in complaint responses provided by nationwide consumer reporting companies resulted in fewer meaningful responses and less consumer relief. In 2021, Equifax, Experian, and TransUnion together reported relief in response to less than 2% of covered complaints, down from nearly 25% of covered complaints in 2019.

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New CFPB report attacks complaint responses by the big three credit bureaus – CFPB