ADESA Sioux Falls recognized for outstanding performance
FOR IMMEDIATE RELEASE
PASADENA, Calif., February 17, 2015 — Remarketing of America (ROA), the premier risk management and loss mitigation provider of recovery and remarketing services for the financial services community, announced today ADESA Sioux Falls as its first national auction of the year ROA BlueAward winner.
The ROA BlueAward program ranks auctions for their performance against ROA’s productivity scorecard, enabling the company the ability to track its auction network to assure outstanding customer service and results for its clients. The award provides auctions valuable feedback in five critical areas of service:
- Percentage of sell price compared to MMR
- Time (days) to pick up
- Time (days) to prepare condition report
- Number of arbitrations
- Time (days) to release funds from sold units
Each Auction receives a quarterly scorecard showing how their service levels compare with competitive auctions in the region. ROA announces the top auction from each region by quarter, and at year’s end, ROA names the auction with the highest average score from all four quarters as the national auction of the year.
“We are pleased to present the ADESA Sioux Falls auction house with the ROA BlueAward, national auction of the year winner, for their consistent hard work and dedication throughout 2014, setting them apart from the other auctions throughout the nation. The ADESA Sioux Falls team, led by General Manager, Bob Holm, and Fleet Lease Manager, Melissa Cunningham, has demonstrated outstanding customer service and amazing work ethic to be modeled by others in the industry,” says Emory White, ROA’s President and CEO. He continued, “The ROA BlueAward program is our way of recognizing our outstanding auction partners who play an invaluable role to the lasting success of our financial services’ clients and ROA.”
About ROA Remarketing of America (ROA) is the premier full-service risk management and loss mitigation provider of recovery and remarketing services for the financial services community. ROA offers a knowledgeable, certified team of financial and automotive professionals who are experts in recovery and remarketing services. For further information on ROA, visit www.remarketing-usa.com.
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