ARA and RISC’s March Webinar Series Covers UDAAP and FDCPA






American Recovery Association and RISC hosts monthly continuing education webinar about latest regulations and compliance policies


American Recovery Association and RISC announce March 2013 dates for its free continuing education webinar series for recovery and remarketing professionals and lenders.

Each one-hour webinar offers education about latest recovery laws and regulations, compliance policies and industry issues. March’s program will focus on UDAAP (Unfair, Deceptive and Abusive Practices) and FDCPA (Fair Debt Collections Practices Act). This webinar is useful for gaining knowledge on how to raise the standard of your business and prepare your business for new regulations.

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The “Compliance” Issue we are Missing

wrecked_towtruckWith the advent of the Dodd-Frank Consumer Protection Act and its enforcement arm, the Consumer Financial Protection Bureau (CFPB) the new “buzz” word in the lending industry and the collateral recovery industry is compliance.  Throw in the FDCPA, GLBA, SCRA, FCRA, etc., etc. it becomes abundantly clear that the potential for liability and litigation is daunting.


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A Response to “MI Repo Forwarder and Credit Union Sued over FDCPA Violations”


Grand Rapids, MI – October 22, 2012 – Collections and Repossessions are a tricky deal. Those of us in this business know this. Many times, the people we are dealing with are not of the highest integrity or ethical standards, and it is unfortunate when such people vilify those of us who hold these standards high. Although in our country we all say “innocent until proven guilty,” unfortunately, a rush to judgment is in our nature, and in fact this article has already caused us to lose business before affidavits are even answered.

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MI Repo Forwarder and Credit Union Sued over FDCPA Violations

Kent County, MI – September 25, 2012 – It is a slippery slope between repossessing and collecting in the repossession trade. It is this very differentiation between the two that is at the heart of allegations made against a Michigan repo forwarding company,, M&B Recovery, an alleged convicted felon subcontractor and their unfortunate client Grand Rapid Family Credit Union.

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The CUCollector 2012 State of the Industry Survey

In 2011 we published the first of our “State of the Industry” surveys for both the collections and repossession industries. The response was good and over the last year, new issues have arisen that we felt worthy of bringing up such as the CFPB and its role in diligence as well as the potential of creating a trade association.

Well, It’s that time again and we need your responses.

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Collecting in a High Tech World

New Webinar Thursday, May 3, 2012


10:00 a.m. PDT, 11:00 MDT, 12:00 CDT, 1:00 EDT (Duration: Approximately 90 minutes)

It’s a new world out there.

Many collection laws were written when people communicated by telephone or by U.S. Postal mail. When the Fair Debt Collection Practices Act was enacted in 1978, few people had answering machines and many were still using rotary dial telephones. Cell phones were bigger than bricks when the Telephone Communications Act became law in 1986.

Today, collectors have a variety of ways to communicate with borrowers. Telephone. Cell phone. Fax. Email. Text message. Social media.

But with new tools, come new questions. May you call a borrower’s cell phone? May you leave a voice mail? Does it matter if the voice mail is on the borrower’s home telephone or the borrower’s cell phone? How about the borrower’s work phone? Does it matter if you are returning the borrower’s call from that phone?

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NARS 2012 A Huge Success!

Las Colinas, TX – March 27, 2012 – If you weren’t at this years North American Repossessors Summit (NARS) held at the Omni Mandalay in Dallas, you missed without a doubt, the most important meeting regarding the future of the repossessions industry that’s been held to date. With over 500 Repossession company owners, employees and vendors, this was probably the largest meeting in the industries history. This massive attendance can be largely attributed to the tumultuous times the industry has been going through and this years NARS delivered with some lively and timely debate and conversations from industry leaders addressing many of the important issues facing the industry today.

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