The market for outsourced servicing options for first and third-party servicing has matured greatly over the past 20 years. Outsourcing initiatives in the early 1990’s morphed into globalization initiatives in the late 90’s, ultimately resulting in meaningful investments in longer-term strategy. Certainly, the market has evolved to the point where Credit Unions need to have an outsourcing strategy… specifically one that addresses call center operations. As Credit Unions of all sizes search to enhance value to it’s membership, choosing the right servicing partner that will create operational efficiencies while mitigating risk , while allowing you to focus on your core business, is a very big step in realizing that added value.
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