Free Webinar: How Credit Unions Can Modernize Operations with the Right Tech Partner

Thursday, March 26, 10:00 AM – 11:00AM PDT

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CCUCC is partnering with MBSI and Desert Financial Credit Union in presenting a free Webinar scheduled for next Thursday March 26, 2026, at 10:00am. Attendees must register ahead to be able to access the live webinar. They can register by accessing the link.

MBSI and Desert Financial Credit Union will be hosting a free Webinar and they are also making it available to all CCUCC credit union members. Attached is the link to register for this Free webinar which will be held on Thursday March 26 from 10:00 – 11:00 AM.

Join MBSi President, Ray Peloso, and Desert Financial Credit Union (DFCU) AVP, Jon Muller for an insightful conversation on how credit unions can successfully modernize operations through strategic technology partnerships. As one of Arizona’s most trusted local credit unions, learn about DFCU’s framework for evaluating, selecting, and onboarding technology partners.

Then, Jon will walk you through DFCU’s decision-making process when selecting MBSi as their partner for recovery operations, from identifying operational pain points to measuring post-implementation success.

Key Takeaways:

Learn how to evaluate technology investments, prioritize competing solutions, and distinguish between truly transformative tools and shiny objects
Discover top criteria for partner selection beyond product features, including implementation timelines, partnership approach, and how to ensure co-ownership of success
Hear DFCU’s firsthand experience implementing MBSi’s RecoveryConnect platform, including advice on managing complexity, measurable outcomes achieved, and how to build ongoing strategic relationships with your vendors to drive continuous innovation

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Presenters

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Ray Peloso

President

MBSi

Ray Peloso brings more than 25 years of leadership experience in technology and consumer lending to MBSi. Joining the team in 2023, he plays a key role in shaping MBSi’s customer-centric, innovative approach to deliver industry-best products while fostering a proactive culture both internally and externally. Prior to joining MBSi, Ray was President and CEO of Katabat, a SaaS collections software business serving global banks and lenders, where he led the company through a successful sale in 2021. Ray has also held senior executive leadership roles in consumer lending at Citizens Bank, Capital One and Citibank.

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Jon Muller

AVP

Desert Financial Credit Union

Jon J. Muller is an accomplished financial services executive and collections leader with more than 25 years of experience across repossession, asset resolution, loan servicing, and risk management, including over 15 years in senior and executive leadership roles. He serves as Assistant Vice President at Desert Financial Credit Union, where he oversees enterprise-wide collections, repossession, loss mitigation, loan servicing, and commercial asset management functions. Jon has led large-scale, data-driven initiatives that materially reduced delinquency and loss while strengthening member relationships, including growing an indirect lending portfolio from $425M to over $2B in open receivables. He brings deep expertise in regulatory compliance, portfolio performance management, and member-centric collections strategies, and is a Lean Six Sigma Black Belt with a strong focus on sustainable, ethical recovery practices. Jon is a graduate of Arizona State University with a degree in Criminology and Criminal Justice, which informs his disciplined, people-centered approach to modern collections leadership.

About MBSi

MBSi is a leading Software as a Service (SaaS) provider in the auto finance industry, facilitating real-time synchronization between lenders, forwarders, and recovery agencies. Our flagship product, RecoveryConnect, enables seamless assignment management between lenders and recovery agencies. MBSi is committed to developing technology solutions that increase efficiency, security, and compliance, helping our clients streamline operations and minimize risk.

At MBSi, we blend industry expertise with cutting-edge technology to drive innovation and results.

For more information, please visit www.mbsicorp.com.

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Free Webinar: How Credit Unions Can Modernize Operations with the Right Tech Partner

About the CCUCC

The California Credit Union Collectors Council (CCUCC) is dedicated to advancing the credit union industry through education, collaboration, and innovation. For 38 years, its Annual Collections and Lending Conference has been the go-to event for professionals seeking to sharpen their skills and connect with peers.