Adapting Collection Strategies to the Digital-First Environment

Connect and Collect: Episode 15

In this episode of the Connect and Collect podcast, we sit down with Chris Benson, Vice President of Collections at ORNL Federal Credit Union, to explore the evolving landscape of collections in a digital-first world. Chris shares his insights on the critical role of staff engagement and personalized communication in effective leadership. He discusses how adapting collection strategies to fit a digital-first approach and leveraging technology can enhance operational efficiency and minimize risk.

Chris also underscores the importance of collaboration, mentorship, and giving back to the credit union community as keys to professional growth and organizational success.

Put Your Members First in the Collection Experience

Credit unions choose Lexop because we prioritize their members’ well-being throughout the collections experience. Our technology empowers members with flexible solutions and supportive communication, even when they’re facing financial challenges. By choosing Lexop, credit unions create a win-win situation, improving collections efficiency and building strong connections with their members based on empathy and care. With Lexop you can:

• Support your members and improve satisfaction
• Modernize communication with digital contact methods
• Collect efficiently by reducing manual tasks
• Understand member behavior with real-time data analytics

Adapting Collection Strategies to the Digital-First Environment – Adapting Collection Strategies to the Digital-First Environment – Adapting Collection Strategies to the Digital-First Environment

Adapting Collection Strategies to the Digital-First Environment – Delinquency – Credit Union Collections – Credit Union Collectors – Auto Loan – Lending