“I just could not afford to train my field agents”, “I have a lot of employees and the cost of training each employee was prohibitive”, “The industry training programs are too expensive for a small recovery agency”, “I did not know that field agent training programs were available”.
These are the excuses heard from repossession agency owners, managers and field agents during the cases I have consulted on as an expert witness. Many of these cases were related to a “Breach of Peace” violation and several involved consumer injuries and even death.
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