Building Effective Collections Teams

The Roles of Training, Teamwork, and Empathy featuring TEG FCU

New on Connect & Collect: We’re thrilled to welcome Brittany Harbolic, the Assistant Vice President of Collections at TEG Federal Credit Union. Brittany shares her invaluable insights on building effective collections teams through the power of training, teamwork, and empathy.

What We’re Talking About:

The importance of networking in the collections industry
Creating a positive work environment with open communication and feedback
The shift towards a member solutions approach in collections
The book that transformed Brittany’s perspective on leadership

This episode is packed with valuable insights and actionable advice for anyone in the credit union industry. Don’t miss out on this opportunity to learn from one of the leading voices in our community!

In this episode of Connect and Collect, we’re thrilled to welcome Brittany Harbolic, the Assistant Vice President of Collections at TEG Federal Credit Union. Brittany brings extensive expertise and a deep passion for the collections industry. Known for her strategic approach to networking, training, and teamwork, Brittany has been instrumental in fostering a culture of empathy, active listening, and critical thinking within her team.

She shares her insights on the importance of open communication and feedback in creating a positive work environment. Brittany also discusses the industry’s shift towards member solutions and the proactive measures taken to mitigate delinquencies.

Join us for an engaging conversation with Brittany as we explore the evolving landscape of collections and the strategies that drive success.

For more information on Brittany’s work, visit: