How a $9.5B Credit Union Doubled Auto Recoveries in 90 Days

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Desert Financial Credit Union, a $9.5 billion institution and the largest local credit union in Arizona, had grown significantly over five years. But their repossession and recovery workflows were still largely manual. No centralized tracking. No vendor performance data. No way to benchmark results or redirect assignments based on agent performance.

After implementing our RecoveryConnect platform, Desert Financial was able to accomplish these milestones within 90 days:

Recoveries doubled
Manual workload dropped by 10–15 hours per week through automated assignment and reassignment workflows
Leadership gained real-time visibility into the full repossession lifecycle, including the ability to identify vendor performance trends and direct work to top-performing agents

Perhaps most notable: the team was up and running within a week of implementation, with minimal IT involvement.

The Auto Lending Surge is Here: How Lenders Can Navigate Rising Demand and Growing Risk

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About MBSi

MBSi is a leading Software as a Service (SaaS) provider in the auto finance industry, specializing in creating real-time connections between lenders, forwarders, and recovery agencies. MBSi is committed to developing technology solutions that increase efficiency, security, and compliance, helping our clients streamline operations and minimize risk.

Our flagship product, RecoveryConnect, enables seamless assignment management between lenders and recovery agencies, while VendorConnect offers transparency and compliance oversight for third- and fourth-party vendors. At MBSi, we blend industry expertise with cutting-edge technology to drive innovation and results.

For more information, please visit www.mbsicorp.com.